Broom Nursery

The comments which follow were made by parents of the 2010/2011.

Please complete and return this questionnaire, marking each section with the appropriate grading for our service. 

6  -  Excellent

5  -  Very good 

4  -  Good

3  -  Adequate

2  -  Weak

1  -  Unsatisfactory

Please make comments you feel are appropriate. This information will help us to evaluate and improve our service.

Section 1 Quality of care and support                        Grade …………..         

Did you receive clear information about the service before your child started at Broom Nursery?

• Yes
• Yes. Excellent information
• A full detailed handbook covering all the information about the nursery.
• Yes, I also looked at the website
• Yes in phonecalls, drop in visits and open days and welcome pack.
• Yes via letters and during open day.

Were you able to visit the premises before you started with us?

• Yes 
• Yes and met the CDO’s/Nurersy teachers
• I was able to bring to bring both girls into nursery before they started which made it easier for the me to settle when they started.
• Yes we were made to feel very welcome and were shown around all the facilities.
• Yes we were told to come anytime.
• Yes at open days, Christmas fair.
• No but was invited to do so. I was working.

When you come into Nursery are you and your child made to feel welcome?

• Yes-very welcome
• Definitely
• Very welcome all the children and adults are greeted by name.
• Yes very much so.
• Yes, there is always a smile and hello from staff and other parents.
• Very much so, it is always consistent.
• Yes very welcome indeed-felt like a family we were joining.
• Always.

Does your child enjoy going to Nursery and does he or she talk to you about their day?

• My child loves Broom Nursery and was secretive at first but now enjoys discussing her time at nursery.
• Oh Yes, she sings all afternoon
• Yes, very much so.
• Loves coming to nursery, but doesn’t talk much about her time there.
• Yes she enjoys singing songs and will teach them to the rest of the family when she comes home.
• He loves nursery, he talks about and loves Maggie and all the teachers.
• Yes (sometimes)
• My child loves going to nursery and really misses it during the holidays. She often tells us about activities and things she has been learning about.
• Douglas loves going to nursery and talks about ‘Broom Nursery’ often.
• My child enjoys his time at nursery very much. He is keen to tell us what he has been doing and who he has been playing with.
• Yes, he doesn’t like the holidays because the nursery is not open.

Do you receive sufficient information on events and activities in and around the playroom?

Yes

• Definitely
• Newsletters are frequent, updating us on all the activities she has been enjoying.
• Yes, information can be found on the notice boards.
• Yes notices are up and there are very regular newsletters.
• Yes via newsletters, conversations, work brought home, folder, texts.

Are you happy to participate in outings to maintain the correct ratio of child to adult?

• Yes
• Due to work commitments I can not attend outings.
• Yes, I think that it is important for the children to have their outings so I have no problem with helping.
• Yes the children always enjoys the outings. 
• Yes-very accommodating when attending outings is difficult due to work commitments.
• Yes
• Yes when available to do so

Are you satisfied with the information made available to you regarding your child’s progress at nursery?

• Yes
• Definitely, it’s well thought out and beautifully presented.
• Development folder is very detailed and informative.
• Yes I enjoy seeing their term folders and reading about what they have been doing. It is also nice to see the photos of the different activities.
• Yes, I think there is plenty of feedback and staff always willing to give more if required.
• Yes, its very good.
• Yes-love the comments, artwork and photos.
• Very much so. I think the profiles are wonderful and we all appreciate the time and effort that goes into them.
• Yes, enjoy looking at their profile and my child likes talking through it.

Are there any materials or equipment you feel we could introduce to the Nursery to enhance your child’s learning and experiences?

• No
• Perhaps I.C.T
• No – its perfect
• I think everyone does a great job with equipment present, maybe some outdoor permanent toys.
• The nursery always has new things for the children to get involved with.
• No I think the nursery is very well equipped and that my child is always stimulated.

Do you have any comments on the way we provide care and support to you and your child?

• No
• Fabulous as ever!
• I have always found staff friendly and approachable and together they create a supportive and nurturing environment.
• It is a wonderful, caring environment that nourishes my son emotionally and educationally and provides support to the parents as well.
• Over the past month with the advent of the funding issues your support and incredible enthusiasm have been obvious and very much appreciated.
• I have enjoyed taking my child to Broom nursery considering she hadn’t been cared for out of family she settled well. The staff are all very helpful settling the new children in.
• I feel it’s a very caring environment to both parent and child, the ladies go beyond the call of duty.
• We very much appreciate the support and care offered to our family and feel we could ask for your support with my child on any matter.
• Keep up the great work.

Section 2 Quality of environment                              Grade    5…6…        

Are you happy with the area allocated to your child for registration?

• Yes 

Is there anything you would like to be added to the registration area?

• No
• Not that I can think of.
• Not sure as not familiar with what is there.

Are you satisfied with the cloakroom area?

• Yes – sometimes you feel cramped in.
• (Yes) no, suggestions that we could make would be in anyway feasible given that the room needs to be emptied at the end of each day.
• It could be bigger, as sometimes when everyone is there at same time it is very busy.
• Yes-very easy to get ready/changed as seats allocated and not free for all.

Is there sufficient information in the cloakroom area?

• Yes
• Definitely
• Yes there is always plenty of info on noticeboards.
• Yes-very up to date notices, letters, flyers etc.
• Yes it might be a good idea to have on one specifically for important messages. A bright notice board perhaps which is only put out if there is something which needs to br drawn to parent’s attention.

Do you have any other comment on the quality of our environment?

• No
• No - it’s lovely
• Having access to outdoor space is positive
• Very friendly and homely
• Considering the restrictions put on the nursery using the hall, I think the staff make excellent use of the facilities.
• It is excellent
• I feel a great job is done every day to set up and then pack away everything and still provide a great/informative environment.
• Bright, airy and spacious.

Section 3 Quality of staffing                                    Grade…5  6………..     

Do you feel all staff treat your child/children fairly and with respect?

• Yes
• All  staff are friendly and approachable and have made the effort to know and understand each individual child.
• Definitely – they love all of them equally.
• Yes. We can’t fault the staff in anyway.
• Yes, all staff are very friendly and my child is always talking about her teachers.
• I think the staff are wonderful and very attentive and respectful.

Are staff helpful and approachable?

• Very, even when busy someone will always take time to talk to you if needed
• Yes
• Very much so.
• Definitely
• Yes very much so, always
• Very-all staff have been extremely caring, helpful genuinely interested in my child and very approachable.
• Very

Do you have any further comments on our members of staff?

• No
• Wonderful!
• They are all a credit to the nursery.
• I feel that it is the staff that make the nursery very enjoyable for my girls.
• They are all happy and they are great with the children
• Everyone has different qualities they bring to nursery and are well liked.
• I have so much faith and trust in all the ladies. They are so nurturing and thoughtful.
• All four staff are truly dedicated to their roles and my child is very fond of each of them.
• 10/10

Section 4 Management and leadership                        Grade…6………..         

Do you feel the service is well managed?

• Yes
• Yes, high quality communication from management about the nursery and their vision for the nursery.
• Yes, the nursery appears to run very well.
• Yes, Dorothy is an excellent manager.
• Extremely well managed. Very organised.
• Yes I think the service is very well managed.

Are there any changes you would like us to implement?

• Shoes on by children and ready to be picked up.
• No
• Can’t think of any

Have you made any suggestions to the nursery before and if so were they implemented?

• No
• No suggestion made.
• No I haven’t
• (A parent suggested that she could come into nursery and read stories to the children every week. This was implemented)
• No suggestions made.
• Yes, I suggested an outing to Greenbank Gardens, which was organised, but unfortunately rained off on two occasions. Perhaps we’ll have better luck next year.
• I commented on Islam being included in RME programme due to a few Muslim children attending but this was not included. (Eid was included; unfortunately the child was off sick. The photographs were accidentally deleted!)

Section 5 Overall Comments                                        Grade…6………..   

Overall are you happy with the quality of care and support that the group provide?

• Yes
• Very much so.
• Definitely
• My daughter has grown in confidence and developed new skill as a result of attending nursery.
• Yes. I am very pleased that our children go to Broom nursery as I can see every day when they come out how much fun they have had.
• Yes, we have been very happy with Broom nursery and my child has loved going there.
• Very happy and would highly recommend Broom Nursery
• We are delighted with Broom Nursery. The staff provide great care and such a wide and varied range of activities for the children. I consider my children very lucky to have had this experience.
• Very happy.

Are there any other comments you wish to make about our service?

• No
• The Broom Nursery has created a caring and nurturing environment for children to develop and grow in.
• Keep up the good work!
• I think the staff all do a great job to make it a very friendly, welcoming nursery.
• We do not have any comments, as we are extremely happy with the service that Broom Nursery offers. Everything all the team have managed and implemented we are very happy with. The quality if care and support that the group provide is excellent!!
• My older child has attended a council nursery and Broom Nursery is a perfect example of what a nursery should be really be. It provides loving supportive care to my children and support to me. The staff know all the children inside and out and are sensitive to the needs of each. This nursery deserves all the support and funding they can get from the council and the care commission. I am so happy my child attends the nursery and hope that it will still be here for my youngest to attend.
• We hope our next daughter will benefit from Broom nursery too.
• Thank you- my child has had a great experience and loved every day.
• Keep up the superb work
• This is an excellent nursery.